Privacy Policy

Effective Date: 4th December 2024
Last Updated: 4th December 2024

Where2 ("we," "our," "us") is committed to protecting the privacy of our users and venue partners. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our mobile application or website (collectively, the "Platform"). By using the Platform, you agree to the terms outlined in this policy. If you do not agree with this Privacy Policy, please stop using the Platform.

1. Who We Are

Where2 is the controller of your personal data, meaning we are responsible for deciding how your personal information is processed and for what purposes.
Contact Us:
Email: info@where2support.com

2. Information We Collect

We collect the following categories of personal data:

2.1 User Data

  • Identity Data: Name, email address, and profile picture (if provided).

  • Login Data: Email address and password or data collected through third-party login options (e.g., Gmail, Outlook).

  • Location Data: If enabled, your location may be used to personalise recommendations and show nearby venues.

  • User-Generated Content: Photos and posts shared on the community feed.

2.2 Venue Data

  • Venue Details: Name, address, contact information, and social media handles.

  • Media Content: Photos and videos obtained from publicly available sources or provided by venues directly.

2.3 Technical Data

  • IP address, device type, operating system, browser type, and version.

2.4 Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our Platform. For more information, see Section 10: Cookies.

3. Features of the Platform

3.1 App Store and Google Play Downloads

Our Platform is available for download on the Apple App Store and Google Play Store. When downloading the app from these platforms:

  • Your data is subject to their privacy policies and terms of service in addition to ours.

  • We are not responsible for data collected by these app stores during the download process.

3.2 Cross-Border Venue Discovery

If you are a user located in one region (e.g., London) and use the app to discover venues in another country (e.g., Dubai or Abu Dhabi):

  • The app only facilitates access to venue information via links (e.g., booking links, social media profiles).

  • No direct interaction occurs between users and venues within the app; all interactions take place on external platforms.

3.3 Community Feed

Our "Positive Community Feed" allows users to:

  • Share recommendations and photos of venues they enjoyed.

  • Post content that adheres to our guidelines for positivity.

Approval Process:

  • All posts are moderated and reviewed before publication to ensure they align with our "positive-only" ethos.

  • Negative posts or content that violates our guidelines will not be approved.

3.4 User Photos

Users may upload profile pictures and images to the feed. By uploading photos:

  • You confirm that you own the rights to the image or have permission to share it.

  • We reserve the right to remove photos that are inappropriate, offensive, or do not align with our policies.

3.5 Maps Integration and Location Services

The app uses location data to provide users with:

  • Maps to locate nearby venues based on their current position.

  • Suggestions for venues in close proximity.

Note: Location data is only collected when permission is granted by the user.

3.6 Venue Onboarding

Venues can join the Platform by submitting a request through our website's onboarding page.

  • Requests are reviewed by our team, and venues may be contacted for further details or a site visit.

  • Venues can also collaborate with us to provide media kits and marketing materials for their profile creation.

3.7 Report Button

Each venue profile includes a "Report" button, allowing users to notify us of:

  • Incorrect or outdated venue information.

  • Venues that are temporarily or permanently closed.

Reports are reviewed by our admin team, and necessary updates are made promptly.

4. How We Use Your Data

We use your personal data to:

  • Facilitate venue discovery and user account creation.

  • Communicate with users about bookings and updates.

  • Moderate and manage the community feed.

  • Personalise recommendations and improve user experience.

5. Sharing Your Data

We share your data in the following ways:

  • Venue Information: Venue profiles are shared with users for discovery purposes.

  • Third-Party Links: Bookings and interactions occur via third-party platforms linked through the app (e.g., social media or reservation systems).

  • Moderation: Content posted by users on the community feed may be visible to other app users, subject to approval.

6. Your Rights

You have the following rights under GDPR:

  • Access: Request access to your personal data.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data ("right to be forgotten").

  • Restriction: Request restriction of processing.

  • Portability: Request transfer of your data to another party.

  • Objection: Object to data processing for marketing purposes.

To exercise any of these rights, please contact us at info@where2support.com.

7. Data Retention

We retain your personal data:

  • For as long as your account is active.

  • For six years to meet compliance requirements after account closure.

8. Data Security

We protect your data using industry-standard encryption and security measures.

  • User content uploaded to the feed is reviewed to ensure compliance with our guidelines.

  • Breaches are reported to users and regulatory authorities where required.

9. International Data Transfers

Where2 processes data within the UK. Cross-border processing complies with GDPR through safeguards like approved data transfer agreements.

10. Cookies and Tracking Technologies

Cookies are used to enhance user experience and improve app functionality.
Managing Cookies: Users can disable cookies in their browser settings, though some features may become unavailable.

11. Contact Us

For questions about this Privacy Policy, please contact:
Email: info@where2support.com
ICO Website: www.ico.org.uk
Phone: 0303 123 1113